CUSTOMER SATISFACTION AND CONTENT ARE OUR PRIORITY
1) Customers are the Reason for our Presence in the Sector
We place the customers at the center of our job all the time.
Demands and expectations of our customers form our priorities in work processes.
2) We Consider the Goods of our Customers to be a Security and Act Accordingly
Based on the motto of " What We Hold is not your Goods but our Promise", we are aware that the goods of our customers is entrusted to us and we attach the same importance to them as our personal goods.
3) We continuously Improve and Develop our Work Processes
We carry out faultless processes in the most optimal periods. Fast and faultless process is the common target of our employees. We ensure perfect organization of our customer processes by focusing on this target.
4) Feedback is Indispensable for us
You can reach us at any time you wish. We offer a professional approach in our work processes with our amateur spirit to our customers. We give feedback about all processes without asking our customers about whether they have such a request. Even if the result is negative, providing feedback is the most basic CRM principle adopted by all ASSET GROUP employees.
5) We Act based on our Corporate Communication Standards
We approach our customers in the right and efficient communication by acting in accordance with our Corporate Communication Procedure.
6) We Embrace the Work Processes of our Customers and Adopt a Solution-Oriented Approach
We listen to our customers, solve their problems and prevent such problems from occurring by means of preventive actions without allowing such problems to arise. We reflect our belief in continuous improvement by also providing sectoral trainings to our customers in this respect.
WE GIVE VALUE TO OUR EMPLOYEES AND ATTACH IMPORTANCE TO THEIR HAPPINESS
We act in accordance with Universal Values
We respect the personality and protect the rights of our employees without language, religion, race, age, gender, sectarian discrimination and discrimination for freedom of thought within the framework of universal humanitarian values.
We act objectively in our processes of recruitment
We select and appoint competent persons appropriate for the characteristics of the task and competencies of the position.
Continuous Development is our Unique Target
We provide our employees with the opportunities of improving and developing themselves according to their competencies and capabilities and offer equality of opportunity in training.
We Inform our Employees about Developments
We raise awareness of employees' personal rights and working conditions and inform them in a timely manner about the developments.
We Adopt Teamwork as a Principle
We consider our colleagues to be part of the team but not a rival. We believe that the great successes will be achieved only by a good teamwork and act accordingly.
We Train Our Leaders by Ourselves
We support the attempt of all our employees to take initiative and ensure that they are committed to their job.
We are fair
We give material and moral rewards to our successful employees. We are strongly committed to the phrase "every success must be rewarded."
We strongly believe in indispensable nature of transparent management
We simplify and make our work processes perfect by adopting the concept of systematic, transparent and easily manageable system. We are focused on the same target as all ASSET GROUP in line with our understanding of transparent management.
We provide Job Safety
We secure health, disability and retirement of our employees.
WE PROVIDESOCIAL BENEFIT
We act in accordance with human, animal and environmental health and make our employees aware of these issues.
We take care of our national interests and act in accordance with such interests.
We create difference and awareness with our social responsibility projects